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Terms & Conditions

(Updated for Meta / Facebook App Compliance)

Last Updated: 13 January 2026

Welcome to Kogents. By accessing or using our website, platform, services, or Meta (Facebook) integrated features including Facebook Login and Messenger, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use of our services.

1. Delivery Policy

  • Services are delivered as per agreed scope and timeline.
  • Clients must provide accurate and timely information.
  • Initiated or delivered services are considered fulfilled unless stated otherwise.
  • Refund eligibility depends on cancellation stage.

2. Payment Policy

  • Payments are required in advance unless agreed in writing.
  • Milestone-based payments may apply for fixed-price services.
  • Invoices must be paid within the specified due date.
  • Late payments may lead to suspension or termination.
  • Out-of-scope services may be billed separately.

3. Platform & Merchant Fees

Payment Processing

  • Third-party processors may charge transaction fees.
  • Chargebacks or disputes may incur additional costs.

Quality Control & Infrastructure

  • Service monitoring and quality assurance
  • Server hosting, cloud services, and security
  • Licensing and technology maintenance

Pricing structures may change with prior notice.

4. Refund Policy

  • Refunds depend on service type and completion stage.
  • Cancellations must be requested in writing.
  • Approved refunds are processed within 45 days.
  • Completed or substantially delivered services may be non-refundable.

5. Email & Mobile Communication

  • Service and account notifications
  • Project-related communications

Users may opt out at any time. Carrier charges may apply.

6. Facebook Login & Messenger Usage

  • Facebook Login is used for authentication only.
  • Messenger is used strictly for communication and support.
  • Meta user data is not sold or misused.

7. User Responsibilities

  • No misuse or unauthorized access
  • No fraudulent or abusive behavior
  • Compliance with applicable laws

8. Security of Information

  • Secure HTTPS connections
  • Restricted internal access
  • Internal security controls

No system is completely secure.

9. Limitation of Liability

Kogents is not liable for indirect damages, third-party service interruptions, or data loss beyond reasonable control. Liability is limited to the amount paid for the affected service.

10. Changes to Terms

These Terms & Conditions may be updated at any time. Continued use indicates acceptance of revised terms.

11. Termination

Access may be suspended or terminated due to violations, non-payment, or security risks. Outstanding dues remain payable.

12. Governing Law

These terms are governed by applicable laws where Kogents operates.

13. Contact Information

Company Name: Kogents
Email: [email protected]
Website: https://kogents.com